Returns & Exchanges
The Official OKC Thunder Shop wants you to be fully satisfied with your gear, which is why we offer a 30-day return window for most unworn and unwashed items. Please note that custom jerseys and final sale memorabilia are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and billing zip code to select the items you wish to send back.
Print Your Label
Download and print the pre-paid return shipping label provided; a flat-rate shipping fee will be deducted from your final refund amount.
Pack and Ship
Securely pack your items in their original packaging with all tags attached and drop the package off at any authorized shipping carrier location.
Receive Your Refund
Once our warehouse team inspects the returned merchandise, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing